Customer Care

Our vision is to be the leading provider of handcrafted goat milk and tallow skincare products. To achieve our vision, we must exceed the expectations of our customers in everything we do. This requires every member of our team to be committed to providing outstanding customer service at all times. The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:
 

We will always:

• be polite, professional, and courteous
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service
 

We will never:

• keep customers waiting unnecessarily
• fail to follow up on promised actions
• speak negatively about other employees or the company in front of customers
• engage in any form of dishonest or illegal activity​

Privacy & Safety

Information gathered from site visitors
In common with other websites, log files are stored on the web server, saving details such as the visitor's IP address, browser type, referring page, and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and username will be stored on the server.​

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How the Information is used
The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented, or leased to third parties. We or our affiliates may send you an e-mail to inform you of news of our services or offers.

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Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions in the email you receive. You may be able to block cookies via your browser settings, but this may prevent you from accessing certain features of the website.

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Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also, they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

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Google Ads
Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

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Wholesale Inquiries

We love working with other independent businesses and welcome new wholesale accounts. To find out how you can become one of our authorized Rogue Goat Soap Distributors, please visit our Wholesale Page. ​​

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Payment Methods

Credit / Debit Cards  - PAYPAL - Venmo - Offline Payments/Cash

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